tag:blogger.com,1999:blog-10842589.post7961956676383323161..comments2022-12-04T06:31:46.749-05:00Comments on Technology Head: When a PC is not Point-and-Shoot: WHEA-Logger EventID 17knowlengrhttp://www.blogger.com/profile/01857586646777639084noreply@blogger.comBlogger5125tag:blogger.com,1999:blog-10842589.post-32099013234359373622011-11-17T21:07:08.706-05:002011-11-17T21:07:08.706-05:00Hi Mark,
Hopefully the new machine is going much ...Hi Mark,<br /><br />Hopefully the new machine is going much better than the old one! I'm a bit stumped as to why they wouldn't have tried the MB, seeing as they had replaced everything else. I suppose it doesn't matter now.<br /><br />HP have swapped out the display adapter in my machine. It's been a day and no WHEA 17 errors so far, no blue screens either. I've got my fingers crossed.<br /><br />Cheers<br />PaulFingershttps://www.blogger.com/profile/13577730893180447247noreply@blogger.comtag:blogger.com,1999:blog-10842589.post-63874785848937938322011-11-15T01:45:34.253-05:002011-11-15T01:45:34.253-05:00Never did. After five returns to the depot, I gave...Never did. After five returns to the depot, I gave up on that machine and persuaded HP to replace it with a different model. Nothing they tried made any difference, though AFAIK they never tried to replace the motherboard. Pretty much everything else, though -- to no avail.knowlengrhttps://www.blogger.com/profile/01857586646777639084noreply@blogger.comtag:blogger.com,1999:blog-10842589.post-70955625376338713372011-11-15T01:40:19.137-05:002011-11-15T01:40:19.137-05:00Hi Mark,
Did you ever get this solved? I'm ha...Hi Mark,<br /><br />Did you ever get this solved? I'm having similar problems with an EliteBook 8540W with an FX1800 display adapter (WHEA 17 errors and BSODs).<br /><br />The HP guy is going to swap out the video card as they seem to think that this is the issue. I hope it'll solve the dramas for me.<br /><br />Thanks<br />Paul LehmannFingershttps://www.blogger.com/profile/13577730893180447247noreply@blogger.comtag:blogger.com,1999:blog-10842589.post-32357166174285806562011-07-12T21:36:23.565-04:002011-07-12T21:36:23.565-04:00Martin,
You're not going to like this answer....Martin,<br /><br />You're not going to like this answer.<br /><br />A total of five in-warranty case numbers were assigned by HP. It went back to the KY depot four times. They tried replacing the NVidia card twice, the hard drive twice (why, I can't figure), and caused one of the returns by leaving a fan disconnected.<br /><br />After many, many calls to HP (I keep a journal of such things, and there are too many entries to count here) the final case was escalated to Customer Service. I was given a couple of options, but the only option that would leave me with a MB that supported 16GB was to upgrade to a new -w model. I am currently in the fourth week of waiting for a new machine to be assembled in China.<br /><br />My own assessment is that there was a problem with the motherboard or an interaction between the MBO and on-board devices. AFAIK HP never tried to replace the MBO. <br /><br />If you search patiently for this error, you'll find that the same MBO maker in Taiwan supplied this MBO in an Asus machine with similar problems. The disposition was inconclusive, but the symptoms were strikingly similar. Attempts were made to blame ATI in this latter case, but I think that was misplaced.<br /><br />It goes without saying that HP's handling of the case ranged from humorously inept to shockingly incompetent. Their internal workflow at times was so poor in the handoff between the call center in India, the call center in New Mexico, and between Technical Support and Customer Service that I almost felt sorry for the person at the other end of the phone -- almost. That HP itself did not have a process to intervene after the machine had been back to the depot three times showed an indifference to its customers -- and this is supposed to be their business class laptop with top tier service.<br /><br />I see that your issues were with suspend; I disabled all that because my machine was used for audio processing. It may or may not be related to the central problem. If you read Microsoft's discussion of the error, it appears that the error wasn't detected or at least reported in previous versions of Windows. This may be a case of Microsoft keeping the hardware boys honest.<br /><br />I don't have a replacement machine yet, and must confess that I wouldn't be surprised if the replacement machine shows the same flaw. If all you use the machine for is MS Office or Adobe applications, you may be (in my instance) OK, so long as you periodically purge the event log.<br /><br />For semi-real time events such as I need for audio processing, it's a deal-breaker, because Windows stops servicing USB interrupts briefly to handle the WHEA error. <br /><br />I'm sure HP had you install all the current firmware and driver updates (and they are numerous), and those are needed to address other problems, though I never found that it affected the core WHEA error 17.<br /><br />The India-based technicians were effective enough, but they apparently had no initiative to escalate the problem when it recurred. Two different technicians logged in to see the Event log themselves: Didn't they believe me? I could see doing it a first time, but, the second time was patronizing.<br /><br />The representative at Customer Service could not put together a grammatically correct English sentence in her emails, and was both unsympathetic and rigid. I despaired of getting any sort of suitable replacement, when suddenly someone kicked my issue back to my original sales agent! After that, things moved in a sensible path toward a replacement (though time will tell whether the order is actually in the pipeline).<br /><br />One of the more annoying turn of events in the HP handling of the case was their request that I reinstall Windows. It's reasonable to do that after everything else failed, but it was apparent from the timestamps in the event log that the WHEA errors were logged *while* the machine was still in the HP depot facility.<br /><br />To show for all this, I have a an altar of laptop shipping boxes, since HP's practice is to ship out a new empty box each time.<br /><br />Do let me know how your story turns out.knowlengrhttps://www.blogger.com/profile/01857586646777639084noreply@blogger.comtag:blogger.com,1999:blog-10842589.post-38223790938736832692011-07-11T12:57:33.535-04:002011-07-11T12:57:33.535-04:00Hi there.
My 8540w model is doing the same thing....Hi there.<br /><br />My 8540w model is doing the same thing. Tons of WHEA 17 erros hourly, thousands daily.<br /><br />They stopped for a little while, when I installed the latest nVidia graphics driver, but after a reboot, they returned...<br /><br />I would be inclined to ignore then, seeing as they are 'warnings', but my machine crashes almost every time I attempt to suspend it, even if Google Chrome is closed (chrome seems to have issues with suspend).<br /><br />Have you had your machine back yet? Is there some clarification of why this happens over and over?<br /><br />Regards,<br /><br />/Martin.Martin Møllerhttps://www.blogger.com/profile/16625673301090147622noreply@blogger.com